Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. I asked the flight attendant “can I get a glass of water?” he very condescendingly told me “is may I have a glass of water” he was very arrogant, he lacked social skills and empathy, but evidently that’s acceptable by the leadership of American Airlines, besides having no concern for social distancing and packing the aircraft. They are TRASH. American tickets have a 13-digit number that begins with '001.' American Airlines is horrible American Airlines is horrible. The airplanes real garbage WOW the atención fatal , no space in the airplane 4594. Read about travel requirements , Opens in a new window ( This is now my second time flying with them during COVID where this has happened. Uh no, I was on the disability cart in Dallas to get to my terminal faster (which the people in my group who walked beat us there because the guys driving the carts were standing around talking as we waited for them to stop socializing so we could get to our gates). I really appreciated the phone service. Our flights were changed multiple times without much time to do anything or get to the new flight. They fill their planes to the brim, putting every single persons life at risk. Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. I have certified ESA animals that they wouldn't allow me to board my flight twice to St. Maarten for school from DFW. Earn 2 AAdvantages miles per $1 spent on eligible American Airlines purchases, telecommunications merchants, cable and satellite providers, car rental merchants, and at gas stations. I greatly appreciate the honoring of the refund, even though the flight was considered "non-refundable". They are TRASH. American Airlines is a horrible airline. Thanks for treating me and my family like crap. Don’t lose the miles you worked hard to earn. Don't fly with this airline!!! The lady at the gate told me I should have been faster if I wanted on the flight! One of the oldest and largest airlines, Atlanta-based Delta Air Lines (IATA: DL; ICAO: DAL) operates non-stop flights to more than 330 destinations in 64 countries and six continents. Good experience - High Service Level. I am DISGUSTED that American Airlines doesn’t care one bit about COVID. Even with most reviews out there indicating that American Airlines Premium Economy is of great value, I completely understand why a traveler would still be hesitant to book or upgrade to premium economy. American Airlines offers a Premium Economy cabin on most of its long-haul fleet and this is a review of the airline's product on its Boeing 777-200 aircraft flying between London Heathrow and Los Angeles. Customer service absolutely non existent. I will never again in my life fly with American. Do not Fly with this Airlines. Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. The checkin desk person told us no need to buy tickets then, and that people at the gate will be able to accommodate us. The airline industry is currently in turmoil so the job security isn’t there, but if they begin hiring, get the job ASAP. Our flights were changed multiple times. Nothing more - to book, pay and arrange transport to and from was all up to me. They put us in the end of the plane to walk on crutches, even though we were willing to pay for the seats in the front of the plane. SHE KEPT TELLING HER TO WALK FASTER TO THE PLANE WHEN SHE PHYSICALLY COULDNT!!! Glassdoor has 3,667 American Airlines reviews submitted anonymously by American Airlines employees. American Airlines flies comparatively under the radar in Australia (bad pun intended) – despite being the largest carrier in the US, it was the last to commence direct flights to the Land Down Under. American Airlines (AA) Best Airline Comfort #4 Airline in United States What travelers say about American Airlines "It’s was very good flight" American Airlines (AA) Best Airline Crew #5 Airline in United States What travelers say about American Airlines "Crew was friendly and nice" American Airlines (AA) Best Airline Entertainment No true! Along with that, I needed to use the disabled cart services. From the very start the customerservice was practicallynon existent. Compare American Airlines vs JetBlue BETA See how working at American Airlines vs. JetBlue compares on a variety of workplace factors. You have 0 miles that expired. The American Airlines AAdvantage MileUp℠ Card is the best American Airlines credit card for most people because it has a $0 annual fee and gives 10,000 miles + $50 statement credit to new cardholders who charge at least $500 within three months of opening an account. I hope all the tears and heart ace u caused everyone else catches back up to you ...ill never use this airline!! To be clear, it wasn’t a passenger plane — it was a flight carrying U.S. mail. They can't seem to figure it out. AA is also creating a "diversity pin" for all employees to wear on the job. I want refunded for all those seats I paid for and never sat in!!! They tried not to honor my extra seat on the last flight out to Sacramento from Dallas Fort Worth. Fly with Delta, Southwest or United who seem to have better customer service skills and who will actually help you and fix their mistakes rather than blaming the customer for the error because American will not own up to their mistakes that they made! The agents are incompetent, insensitive, racist and uncaring for those of us who have Documented Disabilities, certificates of approval from The Inspection Department of Agriculture and Ministry of Tourism to bring both of my ESA cats with me plus their veterinarian, USDA certificate, and yet they still denied me transportation not once but twice. Instead, use Southwest. Will never fly with American Airlines again. The MileUp Card also rewards users with 2 miles per $1 spent on American Airlines flights and grocery store … Nor will any of my 200 employees average 1500 round trip flights a year. Airline: American Airlines Alliance: Oneworld Category: Legacy domestic and international airline Frequent Flyer Program: AAdvantage Tagline: “The World’s Greatest Flyers Fly American” and “Going for Great” About/Mission Statement: “American Airlines and American Eagle are in business to provide safe, dependable and friendly air transportation to our customers, along with numerous related services. WHILE HAVING A DISABILITY THAT MAKES IT HARD TO WALK. When we first made our reservations I had to call them out on Twitter to get them to own up to their error because they wouldn't combine my extra seat with my original seat and said they could cancel our flights AS THEY PLEASE AT ANY MOMENT because of duplicate tickets in my name rather than just fixing their error for it to say it was an extra seat. First founded in 1928 as American Airways, American Airlines currently maintains a fleet of 945 planes, offering a wide range of domestic and international flights to 344 destinations across the world. The most terrible experience today - they were not able to accommodate us with disability. By far the most unprofessional company I have ever dealt with. I am DISGUSTED that American Airlines doesn’t care one bit about COVID. Here’s a review of the American Airlines Flagship First experience on the Boeing 777-300ER. American Airlines is horrible. All this airline cares about is … Site may not meet accessibility guidelines. So I was denied wheelchair use while having a physical disability by American Airlines. How to enable JavaScript. © 2020 Trustpilot, Inc. All rights reserved. American Airlines first class is without a doubt a regal treat for most travellers, but if you’re a traveller with enough context – it’s business class masquerading as something more. For peace of mind when you book travel, we're waiving change fees on new trips booked by December 31, 2020. When I arrived to Sacramento, I requested a wheelchair because of my physical disabilities and I was told NO by American Airlines flight attendants because I didn't use one in Dallas. Any searches or unfinished transactions will be lost. We’ve enhanced our cleaning procedures and added new protocols at every step to reduce risks when you fly. Our website collected and compiled various consumer reviews about American Airlines and United Airlines as well as customer ratings and recommendations for these brands. Will never flight American again and don’t recommend anybody with special needs ever fly American! Travel to more than 1,000 destinations around the globe. On 24 October 2020 I was a passenger on American Airlines flight 2194, seat #32C from Charlotte North Carolina to Fort Lauderdale, Florida. Flying with American Airlines has been an absolute nightmare. 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