Barry, thanks again for your help. That's to say, it acts upon the occupancy readings from all of your sensors—not just the ones participating in the scheduled Comfort Setting. (Typically, 1–4° Fahrenheit lower than your Home set points.*). Need more help? Range: up to 45 feet from the thermostat (barriers and obstacles such as thick walls or different floors, and other devices broadcasting on the same 915MHz frequency, such as a baby monitor, cordless phones, etc., may lower range). P.S. The more time you spend in front of a particular sensor, the more weight your ecobee assigns to that sensor's readings. I haven’t used your code since you took it pay-for-play, so I am sorry that I didn’t provide the proper email address for people to send you complaints. Ecobee's app is one reason why this is our top pick smart among smart thermostats. These sensors are central to how the Ecobee3 works. Once they are added to the Ecobee you have to re-run the Ecobee (Connect) program. Our support team is waiting to help you. I have two of them and one hasn’t worked in a long time. : ecobee Update - After several days, the sensors now appear to be working. Get in touch with our support team. Detects both temperature and occupancy and communicates those readings to the thermostat. Every time you pair a Room Sensor to your ecobee thermostat you'll be asked which Comfort Settings (e.g. Then select the sensor that's giving you an … What happens to Follow Me mode if I manually adjust the temperature while it's running? If #2 - send a PM to Yves (he doesn’t like public complaints about his product on this forum). Which Thermostats are compatible with your Room Sensors. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. To put it differently, the more time you spend in front of a particular sensor, the more weight your ecobee will assign to that sensor's readings. Currently unavailable. Access their readings remotely with the ecobee app or the Web Portal. Other spots that are great for Room Sensors include areas that are either warmer or cooler than the rest of your home. Remove your sensor from its packaging. ), and place them in rooms that run too hot or too cold for a more balanced temperature throughout the home. Place a sensor in a high-traffic room to detect occupancy to take advantage of ecobee Smart Features like Smart Home/Away and Follow Me mode. When I leave a room, how long will it be until that Room Sensor's temperature readings no longer factor into my ecobee's temperature averaging calculation? Do you attribute that (your comment re Marketplace) to Samsung running the show at SmartThings? If you leave a room and its sensor stops detecting motion, that sensor's temperature readings will be gradually (not immediately) removed from your ecobee's set point calculation over a 30-minute period. placing a Manual Hold) activates the Home Comfort Setting. Home, Away, and Sleep) you want the Room Sensor to participate in by checking or unchecking the boxes. If you leave a room and its sensor stops detecting motion, that sensor's temperature readings will be gradually (not immediately) removed from your ecobee's set point calculation over a 30-minute period. There’s interference from environmental factors (walls, or other devices broadcasting on the same 915MHz frequency, such as a baby monitor, cordless phone, etc. Go to Automation -> SmartApps -> Ecobee (Connect). How to factory reset your Room Sensor. How does my ecobee thermostat manage sensor participation when it's changing from one Comfort Setting to the next (e.g. 3) Ecobee’s Remote sensors. Tip: A sensor that is placed too far from your ecobee thermostat and/or interference from other electronic devices could also be the source of frequent disconnects. With Follow Me enabled, your Room Sensors detect which rooms you and your family are in and your ecobee sets your home's temperature to prioritize comfort in those rooms. Using Room Sensors with your ecobee can help you achieve a more balanced temperature throughout your home by minimizing hot or cool spots. It’s kind of hard to solve problems at this stage without any logs (the code has been thoroughly tested and extensively used by thousands of users). This solution is not implemented in any of the Ecobee implementations I listed above that are deployed in the SmartThings namespace. Doing so will ensure that your bedroom remains the temperature you like throughout the night. If you would like to re-enable pairing for that sensor, tap Ignored Sensors (found under MAIN MENU > SENSORS) and re-enable pairing. Or when you’re away, only turn heating on if the temperature falls below 62F and turn cooling on if the temperature rises above 85F. However, I can log into the Ecobee portal and control them, or use their iOS app to control without problems. To avoid this, your ecobee makes the transition from one Comfort Setting to the next, gradually. For homes with more than one room. When a sensor isn't participating, it still reports the temperature to the thermostat, but the reading isn't used to help determine the average home temperature. Gently lift the prongs in the middle of the battery slot with your index fingernail. If #3 or #4, I suggest you upgrade/replace your current installation with the one here: [RELEASE] Updated Ecobee Suite, v1.4.0 (Free), And if you’re already running that, please post me a specific problem report over at the above link, including the version numbers of Ecobee Suite Manager and your Ecobee Thermostat device(s). What the status icons for your Room Sensors mean. We don't know when or if this item will be back in stock. You can also create additional custom Comfort Settings via the Web Portal, Confirm that your ecobee thermostat is running the latest firmware, Ensure your ecobee firmware is up to date. When Follow Me mode is enabled your thermostat: What happens if none of the sensors participating in the active Comfort Setting report motion? Ensure this does not match any of your sensors. Takes the temperature and occupancy readings from each of the sensors participating in the scheduled Comfort Setting. How does sensor participation work when I adjust the temperature manually? To cancel a Manual Hold and resume your scheduled Comfort Setting, tap the X icon on your ecobee's Home Screen. During the busiest time of day, when your Home Comfort Setting is active, you may want to have multiple sensors participating; e.g. ecobee thermostats can support up to 32 Room Sensors. If you live in a populated area where a neighbor owns an ecobee, your ecobee thermostat may be detecting their unpaired sensor. The good news is the ecobee4 comes with a room sensor in the box to get you started, but if you want to buy more you'll those will be an extra cost. This will add the sensor to the Ignored Sensors list. @TaraLndz @ecobee Don’t waste your time with Ecobee. Installing your new thermostat. It’s also updated regularly which I like instead of a huge monolithic release. Over the last year I have yet to get a direct answer of why this happens though Ecobee support. You should now receive a prompt on your ecobee’s screen to pair the sensor. No occupancy has been detected for two straight hours during a scheduled Home period or when Smart Home is running. You may need to back out of the menu or clear any full-screen alerts first. I know that my code has helped thousands of my contributors to achieve their HA automation goals, so yeah, I’m very happy of my own contribution to the ST community. 2) When the remote sensor pairing message appears on your thermostat, tap No, Don't Ask Again, and then Yes, Ignore. If you’re experiencing issues pairing your Room Sensor: Once you’ve confirmed the above, follow the below steps to pair your Room Sensor: You should see a prompt to pair your Room Sensor on your ecobee's screen. (If #6, report your issues to the author of the DTH you are using). Adjusting the temperature with your ecobee's temperature slider or in the app activates your Home Comfort Setting. STILL NEED HELP? My Ecobee device is the most comprehensive and resilient ecobee implementation under the SmartThings platform. Instead of the 1 standard sensor, this package comes with an extra box containing 2 sensors. 3) Choose a sensor name from the list or enter a custom name by selecting Enter Your Own. To maximize overnight comfort, you might decide that the only sensor you want to include in your Sleep Comfort Setting is the one in your bedroom. Here's how to make it right. If Your Sensor Does Not Have a Stand Using a thin tool such as a pen, plastic card, or your fingernail, slip the tool into one of the recessed corners of the battery cover. Ecobee Lite Sensors - Show available from main unit. If you place your remote sensors too far from the ecobee thermostat, they will become unreliable or not work altogether. A low battery will cause frequent disconnects and may prevent the sensor from re-pairing. To do this, go into the Main Menu and select Sensors. As indicated in his post, he was just happy to share his experience with the ST community as a whole like many hundreds contributors of mine…. Viewing angle: approximately 120° horizontal and 25–30° vertical. Technical support keeps giving me the run around. Tap Pair now to confirm pairing. The open air range of the sensors is probably 100 feet or more. One evening about two weeks ago…routines that have been running reliably for a long while just plain stopped. You’ll see that my own ecobee contribution to the ST community was the 1st to integrate remote sensors, zones, schedules, smart vents, and many other features… So, yeah, the competition is trying to catch up… Ecobee Thermostat show up as Unavailable in App. That’s what you call yourself, a minion… So, good luck with your own contribution to the ST community as a minion…. This process usually takes about 30 minutes. Your ecobee’s schedule consists of temperature profiles called Comfort Settings. Powered by Discourse, best viewed with JavaScript enabled, Ecobee Thermostat show up as Unavailable in App, [RELEASE] Updated Ecobee Suite, v1.4.0 (Free), Stock version from SmartThings (namespace = SmartThings), The “My Ecobee” version made by Yves Racine, The “more enhanced” SmartThings version that I made and maintained (namespace = SmartThings), My newer “Ecobee Suite” that now lives under my “sandood” namespace. ... ecobee SmartThermostat with … But I did have an issue on the Vera platform last week where all the clients I am supporting had their PIN’s invalidated and had to be re-registered for the Ecobee API access. I'm spending most of my time in the living room this evening, and I just walked by my kitchen's Room Sensor. Keeps it fun and provides incremental functionality that’s usually immediately useful and the incremental releases haven’t broken anything to my knowledge. Using a thin tool such as a pen, plastic card, or screwdriver, slip the tool into one of the recessed corners of the battery cover. 1) Ensure your ecobee firmware is up to date by going to MAIN MENU > ABOUT on the thermostat and looking for the number listed under Version. However, I can log into the Ecobee portal and control them, or use their iOS app to control without problems. Good luck as a minion. I found that Barry’s Ecobee Suite has been the most stable of all the Ecobee implementations. Fix the Ecobee smart thermostat's most annoying feature. In this scenario, most of the weighting will be given to the occupancy readings from your living room sensor. For example, when you’re home, your ecobee thermostat can turn the heating on if the temperature falls below 70F and turn the cooling on if the temperature rises above 78F. Like I said - your users are requested to communicate problems to you directly. The manufacturer diagnosed my Smart Sensors as defective after I reported this to Ecobee, but they are unable to ship replacements under the warranty right now. In Follow Me mode, how much weight does my ecobee assign to a single reading versus the many readings from the living room sensor? If 30 minutes pass with no occupancy detected, that sensor's reading will be excluded until occupancy is detected again. This ID corresponds to the ID on the back of the Room Sensor. I sent the email for a second time yesterday. You will need to push the battery gently to allow the metal prongs to hold the battery into place. Room Sensors are compatible with the following thermostats: Go to MAIN MENU > SENSORS on the thermostat, the ecobee app or the Web Portal and look for the following icons: The sensor is currently active/participating (sensor is filled in with white), The sensor is currently inactive/not participating (sensor is hollow), The sensor is not connected and not participating (sensor is hollow and has no signal waves). Not to worry! To view remote sensors connected to your ecobee thermostats, navigate into a building with thermostats, click a thermostat with paired sensors, and scroll down. Late last week (so before the great outage of March 2018) I noticed that both of my Ecobee3 thermostats were showing as unavailable. I’m not trying to sell you anything (my Ecobee Suite is entirely free), but if you become frustrated with the situation, you can always try my Suite, which does not suffer from the issue. #1, I emailed SmartThings directly. Okay, I went on to the Ecobee portal and tried reregistering, no change. From your thermostat's Main Menu, select Sensors. 3. Replacing a Room Sensor battery involves gently prying off the battery cover, popping the battery out, and replacing it with a fresh, Factors that can reduce battery life include a high or low ambient temperature and placing the sensor in a high-traffic area, unpair your sensor(s) from the old thermostat and pair them to the new one, Learn how to change a Room Sensor battery, Sensor Participation and Comfort Settings. Smart Home/Away works independently of the sensor participation rules you've set up for your Comfort Settings. Gently unseat the battery from the battery compartment. Went into the MarketPlace, selected Thermostats, Ecobee, Connect Now. The 4-digit ID should match the 4-digit code on the back of your sensor. What temperature set points are in effect when Smart Away is running? Using the same tool, gently pry the battery from the battery compartment. Seems like somethings been keeping them busy lately so I have yet to hear back. ecobee Room Sensors use 3-volt CR-2032 batteries that can be purchased here. Because each Comfort Setting might have an entirely different mixture of participating sensors, a sudden change from one Comfort Setting to another could result in a rapid rise or drop in average temperature. your living room sensor, the one in the kitchen, and your thermostat's built-in occupancy sensor. So, the logs should always be sent to the email address above for security reasons. Can you handle the truth??? If your ecobee thermostat is attempting to pair to a Room Sensor, it means there is an unpaired Room Sensor with a battery inserted within the detection range (45 feet) of the thermostat. To activate a Room Sensor, ensure that your ecobee is awake (pictured below) by either standing in front of it or touching the screen. This is a new furnace so I'm sure there is an Ecobee learning curve to figure out my house but just want to make sure I'm taking advantage of all features of thermostat. Remove the battery by gently prying it out of the battery compartment with a thin tool such as a pen, plastic card, or screwdriver. Smart Home uses your Home Comfort Setting's hot and cold set points. 5-Alexa integration so you can say "Alexa, tell Ecobee to set the Bedrooms to 71 degrees" 6-Remote sensors, I used 1 for each thermostat and placed them in associated rooms, they seem to help the thermotats to run the HVAC fans as needed to better average the room temps, they seem to … Haven’t had a single issue in 1.5 years. Occupancy is based on a person's continued presence within a Room Sensor's viewing angle—not merely motion detection. Place your thumb and index finger on the narrow part of the sensor stand, and your other hand on the front of the sensor. The system better knows when there is occupancy (for the home vs away temps) and each sensor also reads the temp, so you have a much better understanding of the temp across your house (and how to adjust things) … If your sensor's battery is running low or the sensor is not working as intended, it's recommended to replace its battery: Your ecobee room sensor is powered by a single 3 Volt CR-2032 battery. Remove the battery and place the battery back in with the positive side facing up. Remove the battery cover or sensor stand from the back of the sensor. Since your ecobee thermostat knows that it will have to recover the temperature gap should you return, it sets the temperature to where it can quickly get your home back to your Home Comfort Setting set points, while still conserving energy. FWIW, since you are using the SmartThings-supplied Device Handler, you will inevitably find that this happens from time to time without warning or notice (other than the Unavailable tag), and your SmartThings thermostat will stop working again until you re-login to Ecobee and/or refresh your install via Connect Now. 4) Choose what Comfort Settings (i.e. Home, Away, and Sleep) you'd like it to participate in. My contributor posted the positive feedback 1 year and a half AFTER he contributed and installed the code and several updates … How do you explain this? I haven’t seen an issue with my Ecobee 3 thermostat on SmartThings. Follow Me includes participating sensors that have detected occupancy within the past 30 minutes. Battery will last approximately one year and is easily replaceable. Ranks them according to wh­ere you’re spending the most time. What temperature set points are in effect when Smart Home is running? If your firmware version is not up-to-date, please contact ecobee Support at 1-877-932-6233 or via Live Chat to request a firmware upgrade. Room Sensors are compatible with SmartThermostat with voice control, ecobee4, ecobee3 lite and ecobee3. The orientation Ecobee tells you to use for the sensors is to have the "window" in the upper left, and the little "bee" logo in the bottom right, so that the bee is pointing up. To test if this is the case, try leaving the sensor close to your ecobee for 24 hours; if the sensor stays connected during those 24 hours, it’s safe to assume that you may have originally placed the sensor too far away from your ecobee or that there may be devices in other areas of your home interfering with the signal. Based on the rankings, calculates the optimal home temperature for the active Comfort Setting. Check out the section below on Sensor Participation and Comfort Settings for more information. Thanks to all that chipped in for possible solutions! In order to best detect occupancy changes, the best placement for a Room Sensor is about five feet off the ground in a location that's facing the entire room. If Your Sensor Has a Stand The stand also acts as the battery cover. Ecobee Thermostat show up as Unavailable in App TMiller (Tony) March 16, 2018, 2:34pm #1 Late last week (so before the great outage of March 2018) I noticed that both of my Ecobee3 thermostats were showing as unavailable. They are designed to supplement the temperature and occupancy sensors built into your ecobee thermostat*—unlocking your ecobee's full potential. When a sensor loses connection from an ecobee thermostat, it will appear under MAIN MENU > SENSORS on your thermostat and in the app as a hollow sensor with no signal waves and with "N/A" showing underneath: A sensor could lose connection from your ecobee thermostat if: If this pairing method was unsuccessful, try replacing the battery in your sensor. It appears that only my free Ecobee Suite and Yves’ My Ecobee devices handle the error conditions that cause you to have to log in to Ecobee again from time to time (usually after some sort of network or server failure). Watch my 2020 updated version of this video here: https://youtu.be/nhWKdUMWWkU Planning to buy online? check out the section on troubleshooting pairing issues. This is a bundle containing 1 Ecobee 4 thermostat and a total of 3 sensors. Tap on the sensor you'd like to remove. Smart Away runs until it detects occupancy or until the start of the next scheduled Away period. (To resume your scheduled Comfort Setting, tap the X icon on your ecobee's Home Screen; using the app? Soon, there will probably be a marketspace for all developers and I will not be one of the fews to get rightfully compensated for the development work. ecobee is the smarter wi-fi thermostat with remote sensors. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. With Smart Home/Smart Away enabled, when your thermostat senses you're home during a scheduled Away period or away during a scheduled Home period, it will automatically override your schedule for comfort (Smart Home) or savings (Smart Away). yvesracine (Yves Racine) Room Sensors use 915MHz radio waves—not Wi-Fi—for secure, energy-efficient communication with your ecobee thermostat. After restarting, navigate to the Configuration > Integrations menu, hit Configure next to the discovered ecobee entry, and continue to authorize the app according to the above Automatic Configuration, starting at step 2.. Notifications. Adjusting the temperature on your thermostat or in the app with the temperature slider (i.e. Tap Next when you are done. Both Thermostats are back online. I don’t mind that My ecobee users post their problems in the forum, but they should always send their logs to services@maisonsecomatiq.com. 1. Avoid locations that may have the sensor come into contact with any external factor that may influence its readings. The Nest Temperature Sensor might make sense in some homes, but it's missing a few key features. *Actual number is based on your ecobee's ongoing analysis of your HVAC's equipment's ability to recover the temperature gap. I have had a HVAC tech come out and check the unit and they stated it was a thermostat issue. There's no wrong way to use your Room Sensors. I have a 2 stage Carrier Performance furnace with a ECM motor letting Ecobee control all functions with Ecobee settings being all default auto settings for a 2 stage furnace. If you decide to upgrade or switch thermostats, you can unpair your sensor(s) from the old thermostat and pair them to the new one. By using the occupancy information reported by your ecobee thermostat's built-in occupancy sensor* and the Room Sensors paired with your ecobee, Smart Home/Away tracks your household's comings and goings to set the temperature for comfort or savings. Press Cancel on the thermostat Home Screen. The ecobee4 thermostat with a room sensor costs about $249. I wouldn’t necessarily call it complex, but more so comprehensive and has a lot of flexibility on how you can configure. 2) Look for a message on your ecobee’s screen. Smart Home and Smart Away cannot be triggered during a scheduled Sleep period. 00. No matter what, Ecobee and some network errors will force the re-registration of the integration with the home automation solution. It’s too far from your ecobee (more than 45 feet). Under “Select Ecobee Sensors” you should be able to add them then click Done. When a Room Sensor isn't participating in a Comfort Setting, what does my ecobee thermostat do with its reading? This practice is also valid for any complex DTH implementation that I’ve done: My 4 Flair Devices, My Next Tstat, My Next Cam, & My Next Alarm for Nest, My Automatic and My Neurio Devices. Thanks I’ll give that a try and report back. Place the battery back into the battery slot with the positive side (+) facing. Ongoing analysis of your HVAC 's equipment 's ability to recover the temperature and occupancy from! The ID on the back of the battery compartment MarketPlace ) to Samsung running the Show at SmartThings spots... Go into the ecobee portal and control them, or Home to Sleep or. Intelligently overrides your usual schedule—helping you save energy and stay comfortable my time in the SmartThings namespace haven t... Sure your Home is active the Sensors now appear to be working when Home running!, very wrong 's hot and cold set points are in effect until not altogether! When your schedule changes, your ecobee ’ s Screen to pair the sensor pairing message is on. 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