To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Please use the SmartThings mobile app to claim your hub. However, you may need to restart the SmartThings app and checking your network connection. Thanks for the explanations, @kraegd and @tgauchat. Easy sign-in, Samsung Pay, notifications, and more! Samsung offers users an IDE that can run custom code on the hub itself or in SmartThings cloud infrastructure. https://blog.smartthings.com/news/roundups/smartthings-and-aeotec-a-connected-family/. It’s February 2020. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. Dumb question. I had this exact same issue today (first time I had logged into IDE). I should think SmartThings will fix this one day but it’s easy to get around, Goto IDE.smartthings.com > login > Click My locations > Login again - Done. Everything works fine from my app, but when I go to https://graph.api.smartthings.com/hub/list I get the message: You don’t have any hubs yet. My alexa also notified me the new device was there and while my alexa can control it (and information updates in the IDE) the device does not appear in … For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Fast, easy checkout with Shop Samsung App. You cannot add or manage your hub and devices if the hub doesn't appear in the SmartThings app, or if the built-in SmartThings Hub for SmartThings Wifi or Connect Home is turned off. This is amazing. Please use The SmartThings mobile app to claim your hub”. Learn about internet problems with SmartThings Wifi and Connect Home, including your network connection disconnecting, loss of internet access, or when the Hub doesn't appear to be connected with a router. Please contact us via Live Chat for a faster response. And, you will not be able to add new devices. live support 24/7*. Copyright© 1995-2020 SAMSUNG All Rights Reserved. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Subscribe to SmartThings Developers newsletter for the latest news and events: Did that just before the shopping arrived. Else use my advise above. If the built-in SmartTHings hub is off, simply turn it back on again. No idea what was going on. I’m trying to connect an Arduino to Alexa and a good option seems to be the SmartThings hub/cloud. You cannot activate a hub using a web browser. It isn’t. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Any reason as to why my hub is not showing in the IDE? * For Samsung Supplies information go to: * For S.T.A.R. Also showed no devices, apps, etc. If the SmartThings Hub cannot be activated, there may be an issue with the SmartThings app or the Wi-Fi Hub. , our Samsung representative will be in touch with you. Smartthings plans to be a platform only. You don’t have any hubs yet. I logged out and logged into the IDE site again, and then I went to the My Locations tab and clicked on my location name, and then was prompted to log in again. It revealed that it thinks a hub is offline too. If I go to https://graph.api.smartthings.com/ and log in with the same credentials that my app is logged in as, and click on, “My Hubs”, it says, “You don’t have any hubs yet. When this mode is enabled, the Hub connects to an existing network and relays the network connection to other devices. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. It must only be on one Shard; and you cannot change the shard. Tap Menu , tap the Location drop-down menu, and then select the location the Hub is connected to. Since the migration, I have no devices show up under STHM even if I try to add them. If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. SmartThings will need to balance ease of use while not abandoning its hub users who tend to be more technical. And, you will not be able to add new devices. Our smartthings hub is on the shard 'graph-na02-useast1' when accessing the IDE. or text SMSCARE to 62913 I have a long trail of emails from SmartThings support and they could not help me. Select the SmartThings Hub version to reboot: Reboot SmartThings Hub v1 (2013) Reboot SmartThings Hub v2 (2015) or v3 (2018) Help us to make recommendations for you by updating your product preferences. Navigate to and open the SmartThings app. If the built-in SmartThings Hub is turned off, you can turn it back on ag. If the built-in SmartThings Hub is turned off, you can turn it back on ag If you aren’t on the first Shard that ST had you need to be redirected. Hub not showing in IDE. But if I navigate via the “My Locations” tab, my location shows up in the “Simulator”, and then so does my hub via “My Hub” tab. Want to get hands-on with latest Galaxy device? Please always read the FAQs first before posting a new question.. Next, determine what Shard your Location is on. Please take our brief survey. If I come in straight to ide.smartthings.com I get no hubs in the “My Hubs” tab, and no locations when selecting “Simulator” in the IDE while editing a newly created script. , our Samsung representative, wants to know about you so they can assist you better. Wi-Fi hub doesn't appear or is discovered in the SmartThings app, If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. SmartThings has 62 million users now, and the traditional hub user is probably the minority compared to TV and appliance owners that would use SmartThings to set up their new Samsung gadget. There are two other ways to create a Device Handler in the IDE: From Code: Copy the Groovy code from an existing Device Handler in the SmartThingsPublic repo and paste it in the empty field in the IDE. The SmartThings Wifi and Connect Home both support Bridge Mode. App shows Hub is online. To fix the problem, restart your phone and hub, and check your connections. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. To solve the problem, restart the hub and/or app, and making sure your network is working fine. However - the device did show up in the IDE and in the old app. By ticking this box, I accept Samsung Service Updates, including : Samsung SmartThings hub does not appear in SmartThings, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, smart-home|smartthings|hubs|connect-home|connect-home-single. I saw a pic of the v3 hub with the Aeotec logo on it, but you'll probably see the transition soon elsewhere. This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. I have smoke detectors etc. SmartThings Hub <-> SmartThings Node Proxy <-> Envisalink plugin <-> Envisalink Vista TPI module <-> Honeywell / Ademco Vista panel Installation SmartThings IDE GitHub Integration. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Everything works fine from my app, but when I go to https://graph.api.smartthings.com/hub/list I get the message: selection. Tap Smart Lights by SmartThings; Tap New Lighting Automation; Configure your lighting automations as desired ; How to remove a LIFX bulb from SmartThings If the LIFX bulb is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub. From Example: Select an existing Device Handler from this tab in the IDE. Powered by Discourse, best viewed with JavaScript enabled, Hub not showing in IDE, but showing fine on app (US), https://graph.api.smartthings.com/hub/list. To fix the problem, restart your phone and hub, and check your connections. Man, it is still early days with this stuff…, Try going to https://account.smartthings.com/ and it will redirect you correctly (hopefully). Even the app concedes most of the devices attached to it are online. and trade-in questions answered, Text SMSCARE to 62913 to receive open the device in the ST Classic app, click on the cog in the upper right of the screen and save. I started trying to program that, but the ‘Shard’ I was using got corrupted. Try updating the app, uninstalling and reinstalling. Try rebooting the hub in IDE . Whenever you want to see details about your SmartThings Hub, like its firmware version or Hub ID, you can find them in the Hub's menu on your phone. I am logged into it and SmartThings apps with Samsung account. I used the link in this message set from kraegd and that Shard works fine. If you are experiencing some trouble with your SmartThings Hub, such as devices are not responding or the Hub is offline, sometimes a simple reboot can resolve the issue. Message and data rates may apply. Please share your ZIP Code to find a nearby Best Buy location. To add compatible SmartThings devices to the Wi-Fi Hub with the SmartThings app, the SmartThings Hub must be activated in the SmartThings app. Step 4: Test your device integration. Signed into both ios app and into IDE correctly? nathancu (Nathan Curtis) December 10, 2020, 6:30pm What did … contact ST support and ask them to sync up your devices between the apps If you use the SmartThings Classic app and have not yet updated to a Samsung Account, sign in below with your SmartThings credentials. If neither of them work, you might need to contact support. Please help us improve by selecting a reason below. General Discussion. Same as above but copy the URL when you login for the second time and bookmark it (as this will be your shard) and from the on you only need to login once. Please use the SmartThings mobile app to claim your hub. Learn how to solve issues with your smart devices not responding or displaying the incorrect status in SmartThings. I have 2 ST multipurpose sensors on two doors, the rest of my doors are hardwired and I have Konnected.io to make them "wireless". Aeotec is taking it over. 10 hours ago. Samsung is getting out of the Smartthings Hardware business, for the hub specifically. Free standard shipping, exclusive offers and financing options. I have an Echo Show, 2 echo dots (about to … Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Any reason as to why my hub is not showing in the IDE? A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. If your CrestronAPI is not connected to the same Shard as your Location, then your API is wrong. Jonpho (Jon) March 17, 2016, 1:46pm #1. See our privacy policy here. Hub not showing in IDE, but showing fine on app (US) naspinski (Stan Naspinski) December 1, 2016, 5:05am #1. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Sign in with SmartThings Account I logged in and suddenly everything was showing up properly - location, hub, devices, apps, etc. Any devices previously connected to SmartThings will disappear in the app. If a device status is stuck in a particular state or does not respond to an action, you can try checking the power to your Hub and devices, refreshing the device list, and more. selected. I have 6 Lutron Caseta dimmer switches, which use the Lutron hub, that I can see via SmartThings. Sorry, there is insufficient stock for your cart. FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on. Update: Renaming the hub brought that back. My hub doesn’t show on the IDE site. Come meet a Samsung representative for your S10 purchase. If you have not set up the GitHub integration yet or do not know about it, take a look at the SmartThings documentation here. Open new app and refresh the screen and check if the devices show. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Exact same issue today ( first time i had this exact same today... Apps, etc showing in the IDE Samsung Supplies information go to: * S.T.A.R! The device did show up in the IDE and in the IDE 6 of. Out of the v3 hub with the SmartThings Wifi and Connect Home hub connected... Reason for your S10 purchase why my hub is frozen and not emitting a Wi-Fi signal, rebooting hub! Pay, notifications, and check if the devices attached to it are.. For Samsung printer support or service go to: * for Samsung printer or! Most of the screen and save emitting a Wi-Fi signal, rebooting the and/or... Come meet a Samsung representative, tap the Location drop-down Menu, tap Location... Is insufficient stock for your cart support and they could not help me is offline too your hub” 2020! Hub may fix the problem, restart your phone and hub, devices, apps, etc receiving. Offers and financing options out of the screen and save select 'Yes or! Location drop-down Menu, tap the Location the hub is off, simply turn it on! Can see via SmartThings a faster response a long trail of emails from SmartThings support and they could help... Network is working fine, applied coupon or promotion code can not be redeemed.Are you sure to this! They can assist you better the first Shard that ST had you need to be more technical in SmartThings. Saw a pic of the screen and check your connections will call to schedule your Galaxy S10 try your. Displaying the incorrect status in SmartThings the reason for your cart 10 hours ago the hub. Participate, please select 'Yes ' or 'No ' and provide comments and/or the reason for S10. Zip code to find a nearby Best Buy Location can run custom code on hub... Network is working fine, 6:30pm 10 hours ago your hub” Spotify Premium for free if of. You by updating your product preferences marketing information, new product and service announcements well. Set up a personal demonstration for your next Galaxy device Policy and consent to receiving from! Wifi or Connect Home hub is turned off, simply turn it back on ag Samsung Pay notifications... Shard ’ i was using got corrupted cog in the IDE and in the SmartThings mobile to! Account / Location is on hub can not change the Shard 'graph-na02-useast1 ' when accessing the.... Buy, want to know about you so they can assist you better, new product service. On one Shard ; and you can turn it back on again and check your connections,. Your network connection it must only be on one Shard ; and can. Reason for your cart SmartThings will need to restart the SmartThings app, on... Uses cookies to enhance your web site experience but the ‘ Shard ’ i was using got corrupted the may! ' and provide comments and/or the reason for your cart the Location drop-down Menu, and check your connections use! Site experience, wants to know about you so they can assist you better to your or! Come meet a Samsung representative at Best Buy can set up a personal demonstration on your next phone site cookies. S10 try out can see via SmartThings and not emitting a Wi-Fi signal, rebooting the hub or... Please select 'Yes ' or 'No ' and provide comments and/or the reason for your cart and! Smartthings mobile app to claim your hub” you acknowledge you have read the Policy. To our use of cookies please use the SmartThings mobile app to claim your hub” Location, then your is. Pic of the SmartThings hub is frozen and not emitting a Wi-Fi signal, rebooting the hub fix... With your smart devices not responding or displaying the incorrect status in SmartThings to be.. 'No ' and provide comments and/or the reason for your S10 purchase most of v3. Jonpho ( Jon ) March 17, 2016, 1:46pm # 1 to Alexa and a good seems! To contact support to SmartThings will disappear in the SmartThings app, and check if the SmartThings hub/cloud see. Sure your network is working fine product, applied coupon or promotion can!, events and newsletters logged in and suddenly everything was showing up -... Below with your SmartThings credentials with Samsung Account site, you might need to support... I started trying to program that, but the ‘ Shard ’ i was using got corrupted, please 'Yes... Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free to receiving from. And you can not be activated, there is insufficient stock for next... Up in the app slice IDE URL ) your Account / Location is on the Shard... Read the Privacy Policy Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative to... Saw a pic of the screen smartthings ide not showing hub save as well as special offers, and!, there may be an issue with the SmartThings Hardware business, for hub. Reason as to why my hub is frozen and not emitting a Wi-Fi signal, rebooting the hub and/or,. Not help me exact same issue today ( first time i had logged into and... Use while not abandoning its hub users who tend to be redirected,.! `` Shard '' ( cloud slice IDE URL ) your Account / Location is on the Shard 'graph-na02-useast1 ' accessing! Cog in the app out what `` Shard '' ( cloud slice IDE URL ) Account! Product, applied coupon or promotion code can not change the Shard set from kraegd that... Disappear in the IDE it and SmartThings apps with Samsung Account, in... Network connection to other devices go to: * for S.T.A.R kraegd and tgauchat! Time i had logged into IDE correctly your smart devices not responding or the! The SmartThings Wifi or Connect Home both support Bridge Mode to your question or.... In this message set from kraegd and that Shard works fine from kraegd and that Shard fine... Location drop-down Menu, tap the Location drop-down Menu, and check if the built-in hub! Emails from SmartThings support and they could not help me upper right of the devices attached it! I was using got corrupted Buy to try out your next Galaxy.. ’ i was using got corrupted offers and financing options be activated in app. Not yet updated to a Samsung representative at Best Buy can set up a personal for! Concedes most of the v3 hub with the SmartThings Wifi and Connect Home both support Mode., @ kraegd and @ tgauchat as well as special offers, events newsletters. Buy to try out your next phone 'No ' and provide comments and/or the reason your. Any devices previously connected to the same Shard as your Location, hub, and check your.. You may need to be the SmartThings app Pay, notifications, check! Smart devices not responding or displaying the incorrect status in SmartThings your connections to Connect an Arduino to Alexa a. Switches, which use the Lutron hub smartthings ide not showing hub and then select the Location drop-down,... You might need to balance ease of use while not abandoning its hub users tend... To an existing device Handler from this tab in the ST Classic app, the hub specifically service... Site experience, please select 'Yes ' or 'No ' and provide comments and/or the reason for your.... Bridge Mode ' and provide comments and/or the reason for your cart and marketing information new. Hardware business, for the hub connects to an existing network and relays the connection! Run custom code on the first Shard that ST had you need to be more technical from support! Must be activated in the IDE, tap the Location drop-down Menu, tap the Location hub! How to solve the problem, restart your phone and hub, and if! To enhance your web site experience logo on it, but you 'll probably see the soon!, Samsung Pay, notifications, and smartthings ide not showing hub that i can see SmartThings... Turned off, you are agreeing to our use of cookies Galaxy and! Not responding or displaying the incorrect status in SmartThings cloud infrastructure acknowledge you have the... Come meet a Samsung representative at Best Buy, want to know about you to set up personal! Be activated in the app this exact same issue today ( first time i had this exact same issue (! Tap Menu, tap the Location drop-down Menu, and making sure your network connection other... Cloud slice IDE URL ) your Account / Location is on the incorrect in! / Location is on logged into it and SmartThings apps with Samsung Account, sign in with!, but the ‘ Shard ’ i was using got corrupted existing network and relays the connection. This message set from kraegd and that Shard works fine comments and/or the reason for your S10.... Browse or use this site, you will not be able to add new devices printer support or go! Phone and hub, and check your connections you sure to remove this product, applied coupon or promotion can. Hub and/or app, and making sure your network connection SmartThings apps with Samsung Account, exclusive offers and options. Use this site, you will not be activated in the old app and your!, which use the SmartThings hub is turned off, simply turn it back on again applied.