A travel voucher is worth more. If it was done before then, or if you cancelled the flight yourself, you can only opt for a voucher. I booked a ticket with miles LHR - AMS - YYZ for a flight in May. They state in their customer support section that they will try to complete the request in 60 days. Select country and language. KLM Cancellation Policy 24 Hours and Refund Policy. Review all conditions. However, inconveniences such as flight delays, cancellations or over-bookings do from time to time affect KLM – so that this doesn’t turn into a problem, it’s important to get professional help. We use functional cookies to make sure our website works properly and to enable you to use its features. Logg inn. Currently selected country: United Kingdom, Currently selected language: English, Read more about redeeming your EMD voucher, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. Concerned customers will be offered the choice of a voucher or a cash refund. Therefore, Air France and KLM have decided to adjust their refund policy for flight cancellations taking place on 15th May and after. Find out in which cases you can request a travel voucher or cash refund and how to do so. Select country and language. What steps can I take at this point? However, we’re trying to complete your request within 60 days. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. A Travel refund can be requested; a travel voucher can be used until September 30, 2020; How to Change your Flight Booking with KLM. The status of your refund request. She did this by asking the regulatory inspectorate services not to enforce the law requiring cash reimbursement within eight days of a cancelled itinerary … If the airline cancelled your flight on or after 15 May 2020, you can request a refund in the form of a voucher or cash. Once we processed it, we’ll inform you again via e-mail. The type of aircraft or seat layout of your flight changed. I'm assuming due to lack of passengers, due to coronavirus. Min reise. With your consent, we use analytical cookies to analyse and improve the use of our pages. Please contact them directly. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. KLM Flying Dutchman - Award Ticket Refund Times? Other vouchers (TDC, TCV and the non-refundable EMD) you can use as credit for your next flight booking and/or to buy extra options. Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. If you’ve requested a voucher over 14 days ago, please contact the KLM Customer Contact Centre. Home. The website led me to believe that full refunds would be issued for flights departing up until March 15, but my emailed refund offer was only $90 out of my $900 ticket. Wir versuchen jedoch, Ihre Anfrage innerhalb von 60 Tagen zu erledigen. They have no … You request a refund within 24 hours after your purchase. However, this was only possible if the voucher was not (fully) redeemed. They said they would pay with 3-4 weeks and despite my chasing, i received nothing so far. We use functional cookies to make sure our website works properly and to enable you to use its features. We also ask your consent to use marketing and other cookies to make our content and advertisements more relevant to your interests. Sobald wir sie bearbeitet haben, werden wir Sie wieder per E-Mail informieren. “If your flight was cancelled by the airline on or after 14 May 2020, you can opt to request a cash refund or a voucher,” the company wrote, adding: “For flights cancelled before 14 May 2020, the existing policies remain unchanged.” KLM’s previous policy Before this latest announcement, KLM was issuing refund vouchers for tickets booked on canceled flights. Complete the refund request form Due to a large number of requests, our processing time currently takes several weeks. Want to request a refund of your ticket costs? Can you clarify why I have been waiting 140 days for my refund?!! Dear KLM, I've been waiting for my flight refund since 28th July. However, we’re trying to complete your request within 60 days. This test is at your own expense, and you have to self-quarantine after this first test until your flight departs. They can fuck off with their vouchers. You missed your KLM intercontinental flight after an earlier flight operated by KLM or another SkyTeam partner. The status of your refund request. Once we processed it, we’ll inform you again via e-mail. Kontrast på . Read more about redeeming your EMD voucher>. Take a Look at How to Cancel a Flight on KLM Airlines Using Its Policy: When you are going to cancel your flight ticket with KLM, the policy is most important to read and in case you have to cancel your flight … By the time I get to book a flight again, the best deal might not be with KLM or KLM … Once we processed it, we’ll inform you again via e-mail. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. I called your "Customer Support" FOUR times already and the level of support was EXTREMELY poor. It could take up to 90 days for them to get back to you on your refund request, to process it, and to check if you qualify for it. KLM.com uses cookies and similar technologies. 5 days before your arrival in Amsterdam 5 days before your arrival at Schiphol, you need to take a COVID-19 PCR test at an accredited laboratory in the US. To check in for your flight, you need to provide a negative test result. For detailed information and conditions, please review the refund policies. Language Selection Answer 1 of 38: KLM promised to pay compensation for a cancelled flight plus refund of comfort seats and call costs (i have this in writing). You can change your flight if your trip has not started yet, and you have a KLM, Air France, or Delta ticket. Customers then have the choice of buying a new ticket with the voucher or requesting a refund. KLM now have 20 days to reply to PayPal or I get the refund which I'm going to get anyway as the flight was cancelled. Ask for more money? Norway - NO . However, we’re trying to complete your request within 60 days. Getting refunds against flight cancellation can be quite troubling sometimes. Your flight was cancelled. KLM.com uses cookies and similar technologies. Hopp til hovedinnhold Kontrast på Norway - NO . If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. KLM Lies to Customers KLM is lying when they say you can only get a voucher and not a refund. - Aloha all. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Over Christmas we decided we weren't going to make it to Europe after all, so I went to the KLM website and went to the "my reservations" page and The airline is also lying when they promise a refund in 60 days. The benefit of these refund vouchers, compared to most airlines, is that they could be redeemed for cash after 12 months. KLM Refund or rebook Italy trip. Ombooking & refusjon. Instead of issuing me with a full refund to my credit card, they want to give me a voucher for the same amount to use within a year. I have opened a dispute with PayPal and PayPal have told me if my flight was actually cancelled by the airline then I am entitled to a full refund. If you are traveling with a baby or requested a special service, you need to contact them. However, we’re trying to complete your request within 60 days. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. However, in view of the magnitude of this crisis and the number of cancellations, it may take longer to process these transactions. With your consent, we use analytical cookies to analyse and improve the use of our pages. Airlines, in one case, are letting flyers request vouchers or refunds for flights that have been canceled. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. If you don't ask, you won't get, but KLM may come back with the answer that you aren't entitled to more than a refund and the 600 Euro. For claiming a refund you need to request it, you can use both offline and online platforms. You need to pay $45 to $125 as the KLM cancellation charges, for extracting a refund from the airline. Dutch airline KLM will drop its voucher-only refund policy and offer cash refunds for customers who ask for them following a set of EU recommendations on flight cancellations. Since it is a bit problematic to cope up with last-minute changes such as flight cancellations due to unexpected circumstances, one should know about the cancellations and refund policy of the airline. We also ask your consent to use marketing and other cookies to make our content and advertisements more relevant to your interests. You were assigned a seat in Economy Class. The airline KLM has been around for some time and impresses with impeccable service. Once you request a refund with KLM, you won’t get an answer from them quickly. It may take up to 14 days for us to process your request. How do I get a refund from KLM Airlines? Coronavirus: most asked questions. The Netherlands’ flag carrier had been offering travellers a refund only in the form of a 12-month travel voucher , prompting concern among ticketholders that the airline was violating their right to cash refunds. If you haven’t heard anything from us after 90 days, please contact our KLM Customer Contact Centre. Welcome to Refunds Processing System Please start by selecting your language. “In order to make travel easier for customers in this challenging time, Air France and KLM loyalty program FlyingBlue is waiving the refund fees for travel until 31 March 2021 on all reward tickets.” Also note that if you have recently paid a cancellation fee to Flying Blue, you can contact them for a refund. Innsjekking. I would say in this case you could well apply for the compensation plus any expenses you incurred as a result of being wrongfully denied boarding. Currently selected country: United States, Currently selected language: English, Contingency plan for lengthy tarmac delays, Your KLM flight was cancelled and you did not take an alternative flight, You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation, If the conditions of your ticket allow for a refund or, You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day, You cancelled your intercontinental KLM flight because it was delayed more than 3 hours, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. The infrastructure minister previously gave KLM and other travel companies a pass to ignore the consumers' right to a cash refund for flights cancelled due to the coronavirus, and offer customers vouchers instead - to the annoyance of many KLM travelers. Can they do this? However, we’re trying to complete your request within 7 days. Then it would be up to you how much you want to pursue it. Two tickets for my wife and myself. Hello all, I recently requested a refund for my trip to Italy on March 12, due to the Coronavirus. Once we processed it, we’ll inform you again via e-mail. Aufgrund der überwältigenden Menge an Anträgen kann es bis zu 90 Tage dauern, bis wir Ihren Antrag bearbeiten und Ihre Anspruchsberechtigung prüfen können. Informasjon. All the refund amounts will be reversed back to the original mode of payment inside one to three weeks. KLM for forretningskunder. In your communication you state the refund requests take 60 days to process. 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