If you still can't connect to a cellular network, learn what to do. What's confusing is that I did get my courtesy month back (for a day). I get that speed doesn't affect how much data you use, but it seems like something got messed up with how they calculate our data consumption when they changed our speeds. Is your actual internet usage reported on Xfinity correct, or you just don't have any means of keeping track? You can click on Usage Details and see a list of all the applications. September showed that I averaged about 17 Gigs/day which seemed like it could be possible. https://www.xfinity.com/support/articles/netflix-x1-app-data-usage We are working to identify customers that may have purchased xFi or unlimited data as a direct result of this error. What Xfinity giveth, I suppose comcast taketh away from the other guy who lost a free month. The more devices and the more family members you have typically, the more data you will use. There is some bot traffic picking up from what I see. Qualifying plan required. the most I get is a $180 which gives me 8 gig and most times that takes. So understanding how it works is especially important. There are enough people reporting the counters still going up with their modem disconnected from the cable to make it seem like a comcast error in their tracking system in at least some cases. Scroll down and you will see your apps, in order of data usage. Right, but it doesn't show how much data those boxes are using. By the Gig customers get faster speeds, but using a phone as a mobile hotspot on this plan counts toward your monthly data allotment. Comments. 6. These questions come up quite frequently, so we thought it might be useful to elaborate a little bit about what could possibly be causing your data usage headaches. We're having the same issue, and a lot of others seem to be as well. Son was out all day and spent the night out, Daughter worked a double. We're very sorry for inconveniencing our customers and here's what we're doing to address it: We fixed the technical issue, we're proactively crediting the accounts affected, and we're giving those customers an additional $50 credit to make it right. I accept that part of last month was due to me running a couple of live streams on Instagram and Facebook but it still amounted to rather breath-taking additional £100 extra despite me turning off the roaming data setting on my phone! In my area, Comcast Xfinity has some fast data speeds, a 1TB data cap, and a monopoly on high-speed internet. I figured there was no way we would ever go over. If you have an X1 cable box, remember that any show you watch that's marked "Internet" will use data. The meter will show you how much data you’ve used in the current month. There's a comment from a Comcast employee at the end of this thread noting that they opened up a ticket about the issue: https://forums.xfinity.com/t5/Your-Home-Network/Terabyte-Internet-Data-Usage/td-p/2741624/page/63. My data speed after using 0.014GB of my limited data plan. 18.104.22.168 is Japan utility -- some telco, and another one 22.214.171.124 is an Amazon cloud service, Korea based. Expecting a free month with all the headaches trying to fix this for a month now. So, if your plan has a 5GB data limit, you can use up to 5GB of data at full speed. The meter will show you how much data you’ve used in the current month. We've always had 100-300GB/month usage, and then suddenly in mid-to-late September, Comcast's meter started showing around 70-100GB/day! What this means is that the HughesNet modem and dish/radio are working as they should. Once a line exceeds 20 GB of data usage, that line will experienced reduced speeds. We don’t go out much now, so our actual data usage is very, very miniscule, but our bill is still too much and does not let us share below 5gb for everyone. So if a customer is subscribed to the 1GB plan and uses 1.5GB of data during their monthly billing cycle, they’ll have to pay $30 for their service that month. And there is a 24 hour delay for usage to post to your account BUT you can look at the graphs for the devices that are connected to your network and it will show you when you used data in last 24 hours. Same here. If you have a rented Comcast gateway, you can check Xfinity xFi for device usage at https://internet.xfinity.com or use the xFI App from the Apple or Google app stores. Keep Your Data Use in Check. If you or another line on your account is using significantly more data than expected, you can always move that line to Unlimited data. That's because xFi only sees the devices connected to your Xfinity Gateway. You may want to reduce the quality settings in the video streaming services you use. All Rights Reserved. Xfinity Mobile vs. Verizon Data Speeds. In most states, Comcast now imposes a 1TB per month data cap on your Internet connection. Using your phone usually calls for access to the internet. I was told by Comcast that the game took 51 gigs/hour if it was in HD. To reset these statistics, go to Settings > Cellular or Settings > Mobile Data, and tap Reset Statistics. I typically stream some youtube and Showtime on my X1 boxes. How slow is 600 Kbps exactly? It is 9:53 and our meter now reads 273 GBs. How-To Geek is where you turn when you want experts to explain technology. Glad there is an answer to what's been going on. Just tells me how much I've used but not where it was used. I began tracking my data usage hourly in a spreadsheet this morning. On your device go to Settings > Cellular or Settings > Mobile Data. Mobile data is what allows your phone to get online when you’re away from Wi-Fi. On its website, the company says you can expect reduced data speeds of 1.5 Mbps download once a line exceeds 20GB of data usage during a billing cycle. How much of a delay is there in posting the data usage to the website. They took back the courtesy month they refunded as well, though. Glasswire itself uses nearly no data, so I don't understand what you mean when you say "it eats a lot of data." Honestly, that doesn't make a lot of sense. (Yes per hour, not per day or per month.) We are not cord cutters so we have a bunch of X1 boxes in my house. Phones will too -- 25+Mbps if they can. In fact, I disabled Netflix. Pretty disappointing, considering they are admitting their data tracking is flawed. Is it real data? Impacted customers have been identified. Check your data usage on your iPhone. Unbelievable.. Along with the caps come … The first step is to identify which apps are consuming your cellular data. I just hope they will refund me the courtesy month used up in September. You can view the data usage statistics for an app from a current period, or view app data statistics for apps that use data when you were roaming. That could result in a higher bill. Unexpected or high data usage can be concerning and the first thing to understand is there is an opportunity for your usage to increase without you changing your behaviour at all. You can save data by connecting to one of our 19 million Xfinity WiFi hotspots nationwide. about 6 weeks to use. RELATED: How to Reduce the Amount of Data (and Bandwidth) Streaming Services Use. While the wifi will speed up your phone’s browser, it also goes against the data usage in your home. I'm watching the usual weberverse traffic banking off my firewall. This is because many new features can use data in the background, usually to … In 2020 the typical home has a lot of internet-connected devices. For billing purposes, Xfinity Mobile rounds up data usage to the next highest GB. From Settings, search for and select Data saver. August 31, 2020 at 5:18 am. So when reaching the mobile data limit you set, automatically turn off mobile data in Samsung Galaxy S9 and S9 plus. The above article may contain affiliate links, which help support How-To Geek. No explanation as to why our own router was showing such drastically different numbers. 4k movies don't use that much data. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime ® and Skype ® (480MB per hour) Xfinity Mobile vs. Verizon Data Speeds. Last night while We were sleeping my husbands phone was using an extremely large amount of data despite the hotspot being off and no apps running. 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