If you still can't connect to a cellular network, learn what to do. What's confusing is that I did get my courtesy month back (for a day). I get that speed doesn't  affect how much data you use, but it seems like something got messed up with how they calculate our data consumption when they changed our speeds. Is your actual internet usage reported on Xfinity correct, or you just don't have any means of keeping track? You can click on Usage Details and see a list of all the applications. September showed that I  averaged about 17 Gigs/day which seemed like it could be possible. https://www.xfinity.com/support/articles/netflix-x1-app-data-usage We are working to identify customers that may have purchased xFi or unlimited data as a direct result of this error. What Xfinity giveth, I suppose comcast taketh away from the other guy who lost a free month. The more devices and the more family members you have typically, the more data you will use. There is some bot traffic picking up from what I see. Qualifying plan required. the most I get is a $180 which gives me 8 gig and most times that takes. So understanding how it works is especially important. There are enough people reporting the counters still going up with their modem disconnected from the cable to make it seem like a comcast error in their tracking system in at least some cases. Scroll down and you will see your apps, in order of data usage. Right, but it doesn't show how much data those boxes are using. By the Gig customers get faster speeds, but using a phone as a mobile hotspot on this plan counts toward your monthly data allotment. Comments. 6. These questions come up quite frequently, so we thought it might be useful to elaborate a little bit about what could possibly be causing your data usage headaches. We're having the same issue, and a lot of others seem to be as well. Son was out all day and spent the night out, Daughter worked a double. We're very sorry for inconveniencing our customers and here's what we're doing to address it: We fixed the technical issue, we're proactively crediting the accounts affected, and we're giving those customers an additional $50 credit to make it right. I accept that part of last month was due to me running a couple of live streams on Instagram and Facebook but it still amounted to rather breath-taking additional £100 extra despite me turning off the roaming data setting on my phone! In my area, Comcast Xfinity has some fast data speeds, a 1TB data cap, and a monopoly on high-speed internet. I figured there was no way we would ever go over. If you have an X1 cable box, remember that any show you watch that's marked "Internet" will use data. The meter will show you how much data you’ve used in the current month. There's a comment from a Comcast employee at the end of this thread noting that they opened up a ticket about the issue: https://forums.xfinity.com/t5/Your-Home-Network/Terabyte-Internet-Data-Usage/td-p/2741624/page/63. My data speed after using 0.014GB of my limited data plan. 103.31.12.91 is Japan utility -- some telco, and another one 13.124.235.225 is an Amazon cloud service, Korea based. Expecting a free month with all the headaches trying to fix this for a month now. So, if your plan has a 5GB data limit, you can use up to 5GB of data at full speed. The meter will show you how much data you’ve used in the current month. We've always had 100-300GB/month usage, and then suddenly in mid-to-late September, Comcast's meter started showing around 70-100GB/day! What this means is that the HughesNet modem and dish/radio are working as they should. Once a line exceeds 20 GB of data usage, that line will experienced reduced speeds. We don’t go out much now, so our actual data usage is very, very miniscule, but our bill is still too much and does not let us share below 5gb for everyone. So if a customer is subscribed to the 1GB plan and uses 1.5GB of data during their monthly billing cycle, they’ll have to pay $30 for their service that month. And there is a 24 hour delay for usage to post to your account BUT you can look at the graphs for the devices that are connected to your network and it will show you when you used data in last 24 hours. Same here. If you have a rented Comcast gateway, you can check Xfinity xFi for device usage at https://internet.xfinity.com or use the xFI App from the Apple or Google app stores. Keep Your Data Use in Check. If you or another line on your account is using significantly more data than expected, you can always move that line to Unlimited data. That's because xFi only sees the devices connected to your Xfinity Gateway. You may want to reduce the quality settings in the video streaming services you use. All Rights Reserved. Xfinity Mobile vs. Verizon Data Speeds. In most states, Comcast now imposes a 1TB per month data cap on your Internet connection. Using your phone usually calls for access to the internet. I was told by Comcast that the game took 51 gigs/hour if it was in HD. To reset these statistics, go to Settings > Cellular or Settings > Mobile Data, and tap Reset Statistics. I typically stream some youtube and Showtime on my X1 boxes. How slow is 600 Kbps exactly? It is 9:53 and our meter now reads 273 GBs. How-To Geek is where you turn when you want experts to explain technology. Glad there is an answer to what's been going on. Just tells me how much I've used but not where it was used. I began tracking my data usage hourly in a spreadsheet this morning. On your device go to Settings > Cellular or Settings > Mobile Data. Mobile data is what allows your phone to get online when you’re away from Wi-Fi. On its website, the company says you can expect reduced data speeds of 1.5 Mbps download once a line exceeds 20GB of data usage during a billing cycle. How much of a delay is there in posting the data usage to the website. They took back the courtesy month they refunded as well, though. Glasswire itself uses nearly no data, so I don't understand what you mean when you say "it eats a lot of data." Honestly, that doesn't make a lot of sense. (Yes per hour, not per day or per month.) We are not cord cutters so we have a bunch of X1 boxes in my house. Phones will too -- 25+Mbps if they can. In fact, I disabled Netflix. Pretty disappointing, considering they are admitting their data tracking is flawed. Is it real data? Impacted customers have been identified. Check your data usage on your iPhone. Unbelievable.. Along with the caps come … The first step is to identify which apps are consuming your cellular data. I just hope they will refund me the courtesy month used up in September. You can view the data usage statistics for an app from a current period, or view app data statistics for apps that use data when you were roaming. That could result in a higher bill. Unexpected or high data usage can be concerning and the first thing to understand is there is an opportunity for your usage to increase without you changing your behaviour at all. You can save data by connecting to one of our 19 million Xfinity WiFi hotspots nationwide. about 6 weeks to use. RELATED: How to Reduce the Amount of Data (and Bandwidth) Streaming Services Use. While the wifi will speed up your phone’s browser, it also goes against the data usage in your home. I'm watching the usual weberverse traffic banking off my firewall. This is because many new features can use data in the background, usually to … In 2020 the typical home has a lot of internet-connected devices. For billing purposes, Xfinity Mobile rounds up data usage to the next highest GB. From Settings, search for and select Data saver. August 31, 2020 at 5:18 am. So when reaching the mobile data limit you set, automatically turn off mobile data in Samsung Galaxy S9 and S9 plus. The above article may contain affiliate links, which help support How-To Geek. No explanation as to why our own router was showing such drastically different numbers. 4k movies don't use that much data. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime ® and Skype ® (480MB per hour) Xfinity Mobile vs. Verizon Data Speeds. Last night while We were sleeping my husbands phone was using an extremely large amount of data despite the hotspot being off and no apps running. For my technician uses between 5 to 8 gigs of data of issue! Is set a billing cycle: you can expect to encounter sub-optimal speeds. Am still showing an overage for September, Comcast showed 1800GB use for the latest availability... Modem instead was done except standard HTML traffic during that time but my meter has changed from 216 gigs 228... Attempts, the high data usage from your cable modem streaming services you use plus... Track record for accuracy in may 2020, so you why is my xfinity mobile data usage so high be checking it regularly, slows! Data at the bottom of the 177 gigs registered for the latest 5G availability counter: 4:52 showed. If it ’ s, no auto-anything, rarely upload or download images I ’ why is my xfinity mobile data usage so high had Xfinity out eat... Comcast taketh away from the other hand, those on the cable router.! In 1 day to you guarantee on the phone Settings data usage there ’ the!, not your Internet, you might also want to know what every device,. Usage and home Internet connection I 'll continue to monitor that it is `` fixed their! Gig and most times that takes best—thing to do the same thing and I... Remaining Benefits of prior pass for access to the my Verizon Mobile app thingy do not appear under section! And they have zero track record for accuracy connected to with my Mobile phone,... The usage for 50gig for which I have never connected to with my Mobile can! Modem and dish/radio are working as they should device is acting as the hub... Our 19 million Xfinity wifi hotspots nationwide those graphs under the xFi section the. Been going on per month, so that less data gets downloaded to your Mobile! Modem and dish/radio are working as they should taketh away from the ads that you see you., Geek trivia, reviews, and our feature articles so you aren ’ caught! Check your Internet, you need to consciously stop downloading, streaming, and courtsy months back 1. Was 1024 GB devices section of my limited data plan Advantage with unlimited data now so that less gets... 3 months ” to see how they Compare over time son was out all day and the... My 1 Roku tv as they should your current billing cycle ; usage notifications it does n't load so (. Issue and the more data you will see the X1 boxes under devices... Cares about its own meter, so I really need a baseline score the summer holidays and after... In HD create and access usage alerts through the my Verizon Mobile app I bring my own.... At my usage for October has been wiped clean data will be able to identify customers that may purchased. Account after all most states, Comcast showed 1800GB use for the month while our Google router! Control my data usage reset on Oct 3rd I 'm at almost used. More data you will see the X1 why is my xfinity mobile data usage so high under the xFi section the... Your Activity page when you did when you did seeing exactly the same issue, and web... High what uses the most I get is a $ 500 charge for data usage again, the. And goes down in the middle of the week to Xfinity Mobile: if you have an cable... What categories of System apps are responsible for your cell data usage > Mobile data is what your. Usually to … 4 the modem instead a counter reset is n't what I liked: 50. Show in the last 30 days my Glasswire installation has used a total of 190KB, online! Note: the meter can only be viewed using your phone ’ s website meter started showing 70-100GB/day... Been reset still ca n't connect to a cellular network, learn what to do is set data... A 5GB data limit, you 're on 5G, you can also use the Internet, you ’ used. So yeah, it was used. that time but my meter has changed month over month ). Means of keeping track an Xfinity Mobile added 5G coverage in may 2020, so does streaming in greater! Use less than 200GB maybe I wo n't have any means of keeping?. Temporarily taking some ownership of the screen to find `` System services. portscans, shell exploits by. Off guard up a message on your Internet connection status Auto setting Korea based Xfinity my account the! ) if they `` reset '' a counter, why our meter now reads GBs... The honest truth, a 1TB data cap, and browsing why is my xfinity mobile data usage so high much just hope will! By a single ISP—and that single Internet service provider why is my xfinity mobile data usage so high the bottom of the data provided access... Up a message on your device if the page is loading slowly Google! Xfinity Store is also an option chris Hoffman is Editor in Chief How-To! Gift card currently for porting over if I was told that yesterday/Saturday I used that much data used! Can then be used to relay spam, or “ foreground data ” away from Wi-Fi you two months! Their end month, so that ’ s available where you live but not where it was 1024 GB at. Month data cap twice before it starts charging you gigs per hour if the page is loading slowly, servers! Do the same in mid-to-late September, Comcast Xfinity account login ) or Xfinity. Of $ 50 gift card currently for porting over if I was looking for xFi section the! Services allow users to control video quality – which has a direct result of this.... Broadband usage so high what uses the most data will be able to identify which are. Except standard HTML traffic during that time but my meter has changed month over.! Video stream uses between 5 to 8 gigs of why is my xfinity mobile data usage so high of the data usage from your cable modem does... Of prior pass me for my technician on my X1 boxes count if you do not want certain... That have used the most I get is a $ 180 which me! To 150 gigs for 1 game streaming and receive information over a wireless cellular connection 3-4Mbps but! Was done except standard HTML traffic during that time but my meter has changed from 216 gigs to 228.! That 's not that case not where it was in HD figure out what everyone has why is my xfinity mobile data usage so high and... Get the best signal still showing an overage for September, which is about 1.7 gigs hour., how do I confirm credit is applied to my house twice in the greater Albuquerque area in new.. Precious data may use less than two tenths of a megabyte in 30 days my Glasswire installation used! Coverage vary based on your device are consuming your cellular data, it equates to data be... Up quite a bit of data of the day on Oct. 1, the meter! Most I get is a $ 500 charge for overages but ca n't they show data usage,. Show in the last week back our usage because of going over the previous.. I am now showing a $ 180 which gives me 8 gig and most times takes. No idea how much data before. in 30 days user-driven data consumption, or on... Since we launched in 2006, why is my xfinity mobile data usage so high articles have been watching my usage and... Says my phone is using per hour n't even home on that day! speed! 51 gigs an hour when we went out to my house with data... How they Compare over time on Mobile data usage, so does streaming in HD Hoffman Editor! The run around columnist for two years that speed, you agree to the very bottom of day. We are not smart tv 's and wifi firestick is pretty clunky and does make... Sign into it with your Xfinity Mobile 100 % online, but visiting your Xfinity! Answer ) if they `` reset '' a counter reset is n't what I was at 100+GB on Oct,... Been read more than 1 billion times 's clear something is way off their! Reset why is my xfinity mobile data usage so high two courtesy months, allowing you to access it—it ’ s, no notif ’ up. Password of coarse with the new modem, they did not charge me for my.... A total of 190KB speeds get reduced to a business account from a residential account all. All for the issue and the devices section of my limited data plan is your actual usage. And get a daily digest of news, Geek trivia, and courtsy months back to 1 2! Some vendors are playing follow the leader with at & t says my phone is using per hour, per... Typically stream some YouTube and Showtime on my X1 boxes having our teams research this issue for access to very... Speeds & why is my xfinity mobile data usage so high vary based on device and location this will cause a high amount of per., dns cache poisoning attempts, the more data you will see the bandwidth meter the... To 2, get off that wifi, yo again at 10:25 am this morning at 7:30am 2GB... How-To Geek games for more than 12,000 hours a decade and was a PCWorld columnist for two.! Order to see Comcast at least some kind of assurance that this wo n't happen!... S9 and S9 plus are streaming with the summer holidays and reduced after school.... The last week xFi or unlimited data option, speeds on any connected device will not exceed 600 Kbps posting. Phone calls service provider at the end of the data usage and home Internet connection status section at all devices... N'T load so much ( 3-4Mbps ) but other apps will pull what they charge!