I asked, “don’t you need your broken one back first”? How cold or how warm the air is depends on the equipment itself, unless wrong programming or wiring makes both furnace and AC run at the same time. operation of your heating and cooling system. During the course of this recent buying spree, my wife and I purchased not one, not two, but four Ecobee 3 Lite Thermostats. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. Designed by Elegant Themes | Powered by WordPress, Best Customer Service For Smart Thermostats, How To Use Alexa As A Personal Alert System For Seniors. I would like to receive news and offers from other Future brands. With the holiday clock ticking down, there's only a bit of time left to grab an awesome HomeKit-enabled device for that special someone. He said that he might be able to get it to me in time. The feature set is almost identical to ecobee's thermostat but its $200 cheaper. I would like to receive mail from Future partners. If you have a dual heating and cooling system, chances are that you can deduce the wire label "C" by seeing how your external A/C system is connected to the panel. And while this may not sound much different from your everyday, run-of-the-mill programmable thermostat, it’s unique in that it has a mobile app, can be controlled from anywhere, and can connect to other smart devices. To Set Thermostat to Auto Mode. Sign up now to get the latest news, deals & more from iMore! How difficult is it to install an ecobee thermostat? That means they basically over-nighted it so that it would be here in time for us to go on vacation with the comfort of being able to see what the temperature was at our house. Let us know how you fixed them in the comments! Switch Ecobee to cool only and lower desired temperature. Ecobee Smart Thermostat Reviews & Deals For Today. This eliminated the idea that our wiring was where the problem was stemming from. The representative I spoke with first asked us for the serial number of the Ecobee unit and looked at the status report to see when the problem started happening, which he could see from his end by connecting to our Ecobee. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. The PEK provided by ecobee can help with providing 24VAC by supplying a wire to connect to the associated "C" connector on the furnace control board and then doing some internal power management to provide power through the other labels and connected wires. Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! diysmarthomeguide.com is a participant in the Amazon.com Services LLC. Kevin Noyes is the founder of this website and a smart home tech enthusiast fascinated by the power of connected devices. So down to the furnace room I went, opened the side furnace hatch to get access to the internals and was greeted with this nightmare: Secondly, not only did I not have a wire labeled "C", but I also did not have an associated furnace control board with any labeled wires. I recently bought an ecobee and installed it myself. One stroke of luck I had was that I had four unconnected and unlabeled wires (blue, black, orange, brown) not associated with any system that went from the thermostat all the way to the furnace. If your Ecobee fan is not turning on, you should try power cycling your Ecobee thermostat and HVAC system by flipping their corresponding breakers. Below are the images of the wiring configurations: Old thermostat wiring. So we could tell right away after checking our connections that everything was set up right. WORKING WITH HVAC WIRING IS HAZARDOUS! One of the wires will have to be connected to a 24VAC transformer which is the power requirement needed for a "C" wire. Am I saying that Ecobee makes the best smart thermostat? Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Some older thermostats use batteries instead to supply power and have no need for a power source. Your Ecobee smart thermostat is responsible for communicating with your HVAC system, but sometimes there can be issues with that communication, such as the fan not turning on when it’s supposed to. With the holiday season in full swing, I'm certain many of our readers will be receiving some awesome tech gifts from loved ones. This site is owned and operated by Kevin Noyes. When you get your RMA label, just return the broken one. We got you covered! You can unsubscribe at any time and we'll never share your details without your permission. They started with cameras but they are rapidly expanding their smart home footprint and one of their products is a smart thermostat. AC not cooling after installation. Our trip to Disney was planned for the coming weekend and it was a Monday. No spam, we promise. The "C" wire is a powered wire that supplies 24VAC to your thermostat. No Rush.”. Although ecobee tries its darnedest to mitigate for most furnace/thermostat scenarios (and they do a great job of it too), you may not fall into the category of an easy installation. Despite not being the first smart thermostat on the market, their ecobee4 thermostat is considered by many to be the best smart thermostat today. I’ve gone through the wiring several times and everything seems to be hooked up properly. Press Menu on the … My ecobee thermostat won't turn on. We followed the troubleshooting in the manual and even reset the thermostat twice to original factory settings. Then rushed home and got ready for work. ecobee Support; Thermostats; Programming Your ecobee Thermostat; Threshold settings for ecobee thermostats This article applies to the following ecobee models: ecobee SmartThermostat with voice control, ecobee4, ecobee3 Lite, ecobee3 Threshold settings allow you to configure your HVAC equipment for greater efficiency and prevent damage to your equipment by controlling how the ecobee engages it. If you notice that the ecobee thermostat's temperature reading is slightly off or you need to adjust the reading for any other reason, you can adjust the temperature reading by +/- 10⁰ by using Temperature Correction settings. This may help! Therefore, I had the wiring, just no connection or control board to connect to. The ecobee SmartThermostat with Voice Control: ‘Buzzworthy’ Comfort. I work from home and pretty much work in my basement a large part of the day. Let us show you how easy and affordable it is to trim your heating and cooling costs with an ecobee smart thermostat. The Nest Thermostat is an Alexa- and Google-Assistant-enabled smart thermostat from Google -- and it's only $130, or even less. Get free shipping on qualified ecobee Thermostats or Buy Online Pick Up in Store today in the Heating, Venting & Cooling Department. ), please check the following: 1) Verify the wiring. My thermostat has only two wires. I immediately contacted Ecobee technical support and told them what was going on. Not to worry, though—it’s just an automatic alert that every Ecobee thermostat is set to give at certain times, whether you have a UV light or not. My furnace won’t turn on! I'd like to thank /u/jam905 on the reddit /r/ecobee forums for all of his/her help on getting things working. In her hurry, she didn’t notice that the thermostat (which normally is set to 70 degrees by schedule during that part of the day) had somehow cranked itself up a few degrees above the normal temperature and was still climbing. I just moved into a new home and received an early gift of an amazing ecobee smart thermostat for my new place. Continued Problems. Why Does Google Home Randomly Talk And Sing By Itself. That said, there are different kinds of HVAC systems, and you’ll have to do things like determine if your existing system has a C-wire or a PEK. Ecobee, like any other thermostat, only starts and stops the equipment. One of them is for their outstanding support! If you only have one R wire connected to your ecobee, select "Yes, only RC is connected" If you have both an RC and an RH wire (this means you have separate heating and cooling systems, such as a boiler and an air conditioner) select "No, RC and RH are connected" Next, the ecobee will display all of the detected wires. During the set up we ran into a couple of different common issues that weren’t so hard to figure out. GVEC Home is delighted to also have the ecobee in our lineup, offering out-of-the-box integration with Google Assistant, Apple HomeKit, Amazon Alexa, Samsung SmartThings and IFTTT. If you do not have a wire labeled "C", then you need to install the PEK (Power Extender Kit) at the controller circuit board in your furnace. Remember, this was Monday and they were shipping it to my house in New Hampshire from Toronto, Canada. Set a schedule, set your desired temperature, and the thermostat does the rest. Which is extremely easy to do with an Ecobee thermostat. The only two times I go upstairs to do much of anything I am not near any of the thermostats and wouldn’t think to check them. It worked perfectly fine. But with a bout of googling and posting to HVAC support forums, we persevered and are enjoying the features of a connected thermostat! An ecobee thermostat offers functionality that goes far beyond basic temperature control. After eating I almost called them back to continue the process. Almost more than what I can handle for projects in this 2700 square foot house. Turn it off, wait a few minutes, and then turn it back on again. Stuck on an ecobee thermostat installation step? One for each zone in my house. I have read where people installed several Ecobee’s and after a few weeks noticed that at least one of them always displayed the temperature off by up to 5 degrees and they were able to go into the settings and set an offset of +5 degrees so now it shows the normal temperature. Tug on the wires to ensure they are not loose. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. You can also go to the Ecobee website, and log in to look at your “home iq”. I fell into this unfortunate category in two ways. To my utter surprise he said “nope, we’ll send out your new one to you right away. Ecobee told us that they only ship on Monday’s, Wednesday’s and Friday’s. If you are not too familiar with Wyze they are basically an American company that rebrands Chinese products and undercuts competitors. Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you do not have a furnace control board like I don't, then you'll need to ensure that the furnace blower fan is controlled by the ecobee thermostat and not the furnace. Sometimes it is actually a defunct product and if the company is willing to own up to it and take good care of the customer as Ecobee did, then they wind up getting a good review like this. Ecobee3 not running but not cooling I installed my ecobee 3 and am just noticing that no cold air is blowing out...it has been cooler outside so it hasnt had to run until tonight. 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